This policy covers payments made to Sniffi Tech Private Limited (“Sniffi”) on www.sniffi.in for video consultations and home vet visits. It is part of our Terms & Conditions.
Video consult (₹199)
- Full refund if you cancel at least 1 hour before your booked slot.
- Full refund if our vet does not join the call, or the call cannot happen because of a problem on our side.
- Free reschedule to another open slot if you ask at least 1 hour before your slot.
- No refund if you cancel less than 1 hour before the slot, do not join the call, or the consult has already taken place.
- If you book a home visit after your video consult, the ₹199 is waived off your visit fee.
Home vet visits
- Full refund if the assigned vet does not come and we cannot reschedule within a reasonable time.
- Cancellations more than 6 hours before the visit: refund after deducting a small convenience fee.
- No refund if you cancel within 6 hours of the visit, or if you are not present or not reachable when the vet arrives.
How to cancel or ask for a refund
WhatsApp or call +91 91751 29919, or email athome@sniffi.in, with the phone number you booked with and the date of your booking.
How long refunds take
Approved refunds go back to the original payment method (UPI, card or net banking). We start the refund within 2 working days; your bank usually credits it within 5 to 7 working days after that.