Terms of Service

• These Terms of Use (“Terms”) form a binding legal agreement between you (“User,” “you,” or “your”) and Sniffi Tech Private Limited (referred to as “Sniffi,” “Company,” “we,” “our,” or “us”). Sniffi Tech Private Limited is a company incorporated under the Companies Act, 2013, having its registered office at 320 & 321, Survey No. 227A/1/17, 10 Biz Park, Airport Road, Viman Nagar, Pune – 411014, Maharashtra, India (CIN: U63121PN2025PTC238769).
• These Terms, together with our Privacy Policy (available at www.sniffi.in and incorporated herein by reference), govern your access to and use of the Platform — which includes our website (www.sniffi.in), mobile application (Sniffi), and any content, features, products, and services offered through them (collectively, the “Services”).
• By accessing, browsing, registering on, or using the Platform in any manner — including by clicking “Accept” or any similar button — you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use or access the Platform.
• This document is an electronic record generated under the Information Technology Act, 2000 and its applicable rules, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; and other applicable laws of India. It does not require any physical or digital signatures.
• These Terms apply to all Users of the Platform, whether or not you create an account.

Changes to Terms of Use

• Sniffi reserves the right to update, modify, or amend these Terms at any time at its sole discretion. Any changes will be effective as soon as they are posted on the Platform. It is your responsibility to review these Terms periodically for updates.
• Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Platform immediately.

• Sniffi is a digital platform that enables pet parents to connect with qualified veterinary professionals for at-home medical consultations, treatments, diagnostics, vaccinations, and related pet healthcare services (“Services”). The Platform — which includes our website (www.sniffi.in) and mobile application (Sniffi) — functions solely as a facilitator, helping Users schedule appointments with licensed veterinarians who partner with us (“Veterinarian Partner” or “Vet Partner”).
• Sniffi’s role is limited to coordinating, scheduling, and managing the logistics of appointments, and providing related information, reminders, and promotional offers. The Company is not a healthcare provider, does not provide veterinary or medical advice, and is not responsible for the professional services rendered by any Vet Partner. Each Vet Partner is independently responsible for the medical advice, diagnosis, treatment, and care they provide to you and your pet.
• We encourage Users to address any questions, concerns, or clarifications directly with the attending Vet Partner during the consultation.

Who Can Use Sniffi?

• Access to and use of the Platform is permitted only to individuals who are legally capable of entering into binding contracts under applicable Indian law. If you are under the age of 18 but at least 13 years old, you may use the Platform only under the direct supervision of your parent or legal guardian, who must agree to be bound by these Terms. Such registered parents or guardians must carry out any transactions or use of Services on behalf of minors.
• If you are registering or using the Platform on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Right to Restrict Access

Sniffi reserves the right to suspend, restrict, or permanently terminate your access to the Platform if:

• It is determined that you do not meet the eligibility criteria outlined in these Terms.
• You are found to be using the Platform without appropriate supervision as a minor.
• Your access was previously revoked or suspended by Sniffi for violations of these Terms or for any reason deemed appropriate at our sole discretion.

Sniffi further retains the right to refuse, cancel, or halt any transaction if we believe it is unauthorized, fraudulent, suspicious, or otherwise inappropriate. Any attempt to impersonate another person or entity, misrepresent your age, identity, or affiliation, or otherwise violate these Terms may result in immediate suspension or permanent blocking of your access without prior notice.

Precedence of Terms

Unless otherwise explicitly stated for specific Services, these Terms supersede all prior discussions, representations, agreements, or communications. By using the Platform, you confirm your acceptance of and agreement to comply fully with these Terms.

This Agreement applies to all individuals and entities who access, browse, or use the Sniffi Platform, whether or not they have registered for an account. This includes, but is not limited to:

• Pet parents and individuals acting on behalf of a pet — including family members, friends, or appointed caregivers — who seek to avail Services through the Platform (“User,” “End-User,” or “you”).
• Veterinary professionals, clinics, hospitals, or other animal care providers — including those offering grooming, hygiene, sitting, or related services — who are listed or seek to be listed on the Platform (“Veterinarian Partner” or “Practitioner”).

By using the Platform, you agree that Sniffi may, at its sole discretion, update or modify the categories of Services, the types of providers listed, or other aspects of the Platform at any time without prior notice. The Services offered may cover a range of pet healthcare and related needs, including but not limited to consultations, diagnostics, vaccinations, wellness exams, and caretaker support for pets, companion animals, exotic pets, and large animals such as cattle, as represented by their owners or guardians.

This Agreement applies each time you visit, access, or engage with the Platform, and is binding upon any use of the Services or submission of information via the Platform.

Account Creation Requirement

To access and use the Services offered via the Platform, you must create an account on our website or mobile application by submitting a valid registration form with accurate details as required.

Eligibility to Access Services

Only registered Users are eligible to access Sniffi’s features and Services. Upon successful registration, you may browse listed Veterinarian Partners and other service providers, view offers and content, and interact with available features such as comments, blogs, or forums.

Responsibility for Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You must promptly notify Sniffi if you suspect any unauthorized access, misuse, or breach of security related to your account.

Accuracy of Information

By creating an account, you confirm that the information provided is true, complete, and current. You agree to keep your details updated to ensure their accuracy at all times.

Account Suspension & Termination

Sniffi may deny access or terminate Services to any User at any time, without prior notice, if deemed necessary to protect the integrity of the Platform or in response to violations of these Terms. Sniffi reserves the right, at its sole discretion, to suspend, restrict, or permanently disable any account that:

• Contains false, misleading, or outdated information
• Is inactive, unverified, or otherwise in breach of these Terms.
• Is suspected of unauthorized or inappropriate use of the Platform.

Sniffi provides a digital platform that facilitates connections between pet parents and licensed veterinary professionals. Our role is to enable you to schedule and manage at-home veterinary visits and related services through a seamless, tech-enabled experience. In addition to appointment coordination, the Platform may offer updates, pet care tips, product suggestions, promotional offers, municipal corporation registrations, health certificates, and other features as introduced from time to time.

Sniffi acts solely as an intermediary that helps streamline logistics, including vet discovery, appointment bookings, and onboarding of professionals. Sniffi does not provide veterinary or medical services. All responsibility for diagnosis, medical advice, treatment, and outcomes rests solely with the attending Veterinarian Partner. While Sniffi takes reasonable measures to verify the credentials of listed professionals, they operate as independent practitioners, and Sniffi is not liable for the quality, standard, or outcome of services provided.

Sniffi is not responsible for:

• The reliability, standard, or results of veterinary care or services delivered by any Veterinarian Partner.
• Any verbal or written commitments made by a Veterinarian Partner beyond what is listed on the Platform.
• Medicines, supplements, or products prescribed, recommended, or sold by a Veterinarian Partner outside the Platform.
• Diagnostic tests or lab services undertaken independently of the Platform.
• Products or medications purchased directly from a Veterinarian Partner, unless ordered through the Platform.
• Professional negligence, errors, or misconduct by a Veterinarian Partner.

Respectful Conduct

Users must maintain respectful communication while using Sniffi’s Services. Abusive, offensive, or inappropriate language or conduct toward a Veterinarian Partner or service provider may result in suspension or permanent removal from the Platform without prior notice. Sniffi reserves the right to remove any objectionable content posted by Users.

One Consultation, One Pet Policy

Each consultation booking applies to a single pet. Attempts to seek advice for multiple pets within one consultation may result in refusal of service or non-response. A separate booking is required for each pet needing attention.

Emergency Cases Disclaimer

Sniffi does not recommend using the Platform for emergencies or life-threatening situations. You acknowledge that delays or limitations in remote consultations may occur, and Sniffi bears no liability for any harm resulting from seeking emergency care via the Platform.

Prescriptions and Medical Advice

All medical advice, therapies, prescriptions, or treatments are solely the responsibility of the attending Veterinarian Partner. Sniffi does not provide, endorse, or take responsibility for such recommendations. Users are encouraged to seek clarifications or second opinions directly with the Veterinarian Partner.

Practitioner Qualifications

Veterinarian Partners are expected to provide accurate and truthful information regarding their qualifications and certifications. While Sniffi verifies such details during onboarding, ongoing accuracy is the responsibility of the Veterinarian Partner. Sniffi reserves the right to take action, including suspension or removal, if false information is discovered.

Third-Party Offers & Promotions

Sniffi may feature offers or products from external vendors. These are managed and fulfilled by third parties. Sniffi does not endorse, guarantee, or take responsibility for the quality, reliability, or fulfillment of such third-party goods or services. Your engagement with these vendors is at your discretion and subject to their terms.

Service Terms & Pet Handling Policies

• Pet Behavior Disclosure: You must inform Sniffi in advance if your pet exhibits aggression, anxiety, or similar behavior. Sniffi and its partners reserve the right to decline or stop service if safety is at risk.
• Prioritizing Pet Well-being: Sniffi prioritizes your pet’s comfort and safety. If a service cannot proceed as planned, we will attempt to contact you for alternatives.
• Service Instructions: Please provide clear instructions at the time of booking to ensure services align with your expectations.
• Responsibility for Personal Items: Sniffi and its partners are not responsible for loss or damage to collars, leashes, tags, clothing, or other personal items.
• Post-Service Adjustments: Immediate feedback is encouraged if adjustments are needed while the service provider is still present.
• Booking Confirmation: Sniffi will confirm appointments via your preferred mode of communication. Confirmed timings are final.
• Cancellation & No-Show Policy: Late cancellations or no-shows may attract a convenience fee to cover incurred costs.
• Rescheduling Requests: Contact Sniffi’s support team to request rescheduling.
• Weather & Force Majeure: Services canceled due to weather or uncontrollable events will be rescheduled at the earliest convenience.

You agree to indemnify, defend, and hold harmless Sniffi, its affiliates, subsidiaries, directors, officers, employees, agents, and representatives from and against any and all claims, actions, proceedings, penalties, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:

• Your access to or use of the Platform or Services.
• Your breach or alleged breach of these Terms.
• Your violation of any applicable law, rule, or regulation.
• Any act, omission, or misconduct by you that gives rise to a third-party claim against Sniffi.

This indemnity obligation will survive termination or suspension of your account and your use of the Platform.

By placing an order or booking through the Sniffi Platform — whether for a product purchase or service — you acknowledge that you are entering into a legally binding agreement with the respective Sniffi Partner delivering that product or service. Once confirmed, you agree to fulfill your payment obligation using any of the methods outlined in Sniffi’s Payment Policy. This obligation applies regardless of the type of product or service selected.

Users will be charged for Services scheduled or delivered through the Platform. All prices displayed are indicative and may be subject to change based on the specific requirements of the Service.

If you choose to pay online, you may be redirected to a third-party payment gateway. Such transactions are governed by the terms and privacy policies of the respective payment gateway provider. Sniffi is not responsible for:

• Transactions that fail or remain incomplete.
• Malfunctions or non-performance by your bank, card provider, or the payment gateway.
• Any loss, direct or indirect, arising from acceptance or rejection of a transaction for any reason.

Supported Payment Methods

• Cash on Delivery (COD): You may opt to pay in cash (INR) at the time of service. Please have the exact amount ready as per the final bill.
• Credit/Debit Card: Use cards securely via the official Platform. Retain your transaction ID for reference. Sniffi will never ask for your PIN or sensitive card details.
• UPI: Use only Sniffi’s official UPI ID or verified QR code. Do not transfer funds to unverified accounts.

For billing or payment support, contact +91 9175129919 or email athome@sniffi.in.

Loyalty Points

Sniffi may offer 'Sniffi Coins' at its discretion as part of loyalty, promotional, or engagement programs. These may be redeemed for discounts on select Services or products, in line with the applicable Sniffi Rewards Policy. The utility, value, and conditions of Sniffi Coins will be determined solely by Sniffi and may be modified or discontinued at any time without notice.

Ongoing User Obligations

If you have booked a Service or purchased a product through the Platform, you remain obligated to fulfill all related terms and payments, even if you later delete or deactivate your Sniffi account. Account removal does not release you from responsibilities arising from prior transactions.

Practitioner No-Show

If a confirmed booking is made and the assigned Veterinarian Partner fails to attend the appointment, does not respond, or fails to reschedule within a reasonable time, you will be eligible for a full refund of the amount paid for that Service.

User-Initiated Cancellations or No-Shows

Refunds will not be issued in the following cases:

• If you cancel the appointment within 6 hours of the scheduled time.
• If you are not present at the location during the Veterinarian Partner’s visit.
• If you refuse to cooperate with the Veterinarian Partner or decline to follow medical advice during the session.
• If the Veterinarian Partner arrives at your provided address but you are unreachable or absent at the time of visit.

If an appointment is cancelled more than 6 hours in advance, a partial refund may be processed after deducting a nominal convenience or service fee, as per Sniffi’s cancellation policy.

Non-Compliance with Prescription

Sniffi and its Veterinarian Partners will not be liable — and no refund will be provided — in cases where you fail to follow prescribed treatments, medication, or medical advice, or if you act on alternative or incorrect guidance. Any deterioration in your pet’s condition due to such non-compliance is your sole responsibility.

Health Outcomes & Treatment Responsibility

If you disregard prescribed treatments or fail to provide recommended care, resulting in a decline in your pet’s health, Sniffi and the attending Veterinarian Partner will not be accountable, and no refund will be issued.

By registering on or using the Platform, you consent to receive updates, notifications, and alerts from Sniffi via SMS, WhatsApp, push notifications, email, or other electronic means. These communications may relate to your appointments, orders, payments, delivery status, service updates, or other relevant matters. Such messages will be sent to the contact details you provide during registration or subsequently update.

You also agree that Sniffi and its partners may contact you for service updates, promotional offers, or marketing purposes. You authorize Sniffi to contact you even if your number is registered under Do-Not-Disturb (DND) or the National Customer Preference Register (NCPR), and such communications shall not be considered unsolicited.

Sniffi is not responsible for delivery failures of alerts or messages resulting from incorrect, outdated, or inactive contact details provided by you. Any transaction you initiate will be recorded, and it will be presumed that relevant alerts were delivered.

Sniffi reserves the right to revoke offers, rewards, or suspend accounts without prior notice if suspicious activity is detected or if user identity cannot be verified. You waive any claim to compensation or damages in such cases. You agree to indemnify Sniffi, its partners, and service providers for any consequences arising from the submission of false, misleading, or incorrect contact details or from unauthorized use of communications or alerts.

For support, queries, or concerns, you may contact us at +91 9175129919 or athome@sniffi.in. While Sniffi will strive to respond promptly, we are not liable for delays in responses from our support team or Veterinarian Partners.

Sniffi maintains a zero-tolerance policy for abusive, offensive, or inappropriate communication. Any queries or messages containing harmful, derogatory, or unethical language, or that defame or target the dignity of any Veterinarian Partner or service provider, will be removed immediately without prior notice. In serious cases, Sniffi reserves the right to initiate legal action against the responsible user.

Ownership of Intellectual Property

All content, design elements, logos, brand names (including “Sniffi”), software, source code, illustrations, and proprietary materials on the Platform are the sole and exclusive property of Sniffi. This includes all copyrights, trademarks, and other intellectual property rights, whether registered or unregistered, and protected under applicable laws.

No Transfer of Rights

Your use of the Platform does not grant you any ownership, license, or rights — whether temporary or permanent — over any intellectual property belonging to Sniffi. All rights not expressly granted under these Terms are reserved by Sniffi.

Restricted Use & Prohibited Actions

You are prohibited from copying, modifying, reproducing, distributing, publishing, reverse-engineering, or exploiting any part of Sniffi’s Platform, content, brand elements, or software without prior written permission. Any misuse or attempt to register, claim, or imitate Sniffi’s intellectual property will result in immediate suspension of access and may lead to legal action.

Conditional Licensing

If Sniffi grants you any limited license to use its intellectual property under specific circumstances, such use will be:

• Purpose-specific.
• Time-bound.
• Subject to applicable fees and terms.

You are fully responsible for the permitted use within the scope defined.

Reporting Unauthorized Use

If you wish to request permission to use any content beyond what is permitted under these Terms, please contact athome@sniffi.in. Any unauthorized use — including printing, downloading, or sharing protected content — may lead to immediate suspension of access and could constitute a violation of applicable intellectual property laws.

Sniffi shall not be liable for any delays, interruptions, or failures in access to the Platform or Services, whether due to technical issues, scheduled maintenance, server downtime, or circumstances beyond our control. This includes any issues related to the delivery or failure of Services, information accuracy, or functionality of the Platform.

While Sniffi makes reasonable efforts to provide accurate and up-to-date information, the content on the Platform may contain errors, omissions, or typographical inaccuracies. Sniffi makes no express or implied warranties regarding the completeness, accuracy, reliability, or suitability of any content, Services, or third-party products offered through the Platform. All Services are provided on an “as is” and “as available” basis

Any downloads or data obtained through the Platform are done at your own risk. Sniffi is not responsible for any damage to devices, software, or loss of data resulting from such activity. Regardless of anything stated elsewhere in these Terms, Sniffi’s total financial liability — if any — will not exceed 100% of the actual amount paid by you for the specific Service or product in question (excluding taxes, gateway charges, or convenience fees). This limit applies to any claim, whether arising from contract, negligence, law, or any other cause. Simply put, the most Sniffi can ever owe you is exactly what you paid us — no more.

To the fullest extent permitted by law, Sniffi, its partners, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to:

• Inability to access or use the Platform or Services.
• Unauthorized access to or alteration of your data.
• Errors, delays, or failures in the provision of Services.
• Any other issue arising from your use of the Platform or Services, regardless of the cause or legal theory (including contract, tort, or negligence).

These limitations apply even if Sniffi has been advised of the possibility of such damages and will remain in force unless prohibited by applicable law.

Sniffi shall not be held liable for any delay, failure, or disruption in providing Services due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, strikes, labor disputes, war, civil disturbances, technical failures, or interruption of utility services. In such cases, Sniffi will make reasonable efforts to resume Services as soon as possible.

This Agreement, and any contractual relationship between you and Sniffi, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with this Agreement, your use of the Platform, Services, or any related matter shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra

In the event of any dispute, claim, or conflict, Sniffi will make every reasonable effort to engage in an amicable resolution process and address the matter within sixty (60) business days from the date the issue is formally acknowledged.

If the dispute proceeds to arbitration, the cost of initiating the arbitration process shall be borne by the party raising the dispute, unless otherwise directed by the arbitrator. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended, and the proceedings shall be held in Pune, Maharashtra.

Accuracy & Eligibility

You confirm that all information provided by you on the Platform is true, accurate, current, and lawful. You also acknowledge that you are at least 18 years of age, or using the Platform under the supervision of a legal guardian, and that you are legally eligible to enter into binding agreements.

Responsible Use of Platform

You agree to use the Platform solely for its intended purposes. You shall not engage in any activity that is unlawful, harmful, offensive, or contrary to public interest. Any misuse, including causing harm to other Users or Sniffi Partners, may result in your liability for any resulting losses or damages.

Content Restrictions

You must not post, share, or transmit any content that is political, religious, vulgar, offensive, or otherwise inappropriate, or that could harm or insult the sentiments of others. You agree not to share content that infringes upon copyrights, trademarks, privacy, proprietary rights, or any applicable law.

Comments & Submissions

Any comment or content you post on the Platform must not be abusive, misleading, spam, or contain viruses or malicious code. You must not impersonate others, use fake identities, or mislead others about the origin of your submissions. Sniffi is under no obligation to respond to or compensate for any comments or content you submit.

Indemnification

You are fully responsible for any content, comments, or submissions you publish on the Platform. You agree to indemnify and hold harmless Sniffi, its affiliates, and partners from any claims, damages, losses, or liabilities arising out of your actions, misuse, or content violations.

Waiver

No provision of this Agreement shall be considered waived, and no breach excused, unless such waiver is expressly documented in writing and signed by Sniffi. Any waiver of one breach shall not be deemed a waiver or acceptance of any other breach, whether similar or otherwise.

Entire Agreement

These Terms constitute the complete and final agreement between you and Sniffi, superseding any prior discussions, communications, representations, or understandings — whether written, oral, or implied. Any statement, promise, or assurance not expressly set out in these Terms shall have no force or effect.

Amendments & Updates

Sniffi reserves the right to modify, update, revise, or remove any part of this Agreement at its sole discretion and at any time. The latest revision date will be indicated at the beginning of the Agreement. Users are encouraged to review the Terms periodically. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Sniffi. Sniffi may freely assign or transfer its rights and obligations under these Terms without restriction

Interpretation

Headings in these Terms are for convenience only and do not affect interpretation. Any ambiguities shall not be construed against Sniffi merely because Sniffi drafted these Terms.

Contact Information

For any questions or concerns regarding Sniffi, its Services, or these Terms, you may contact us at: 📧 Email: athome@sniffi.in 📞 Phone: +91 75129 99191